Field Service Technician

Role Overview

• Perform demand and contract field services, including emergency and scheduled maintenance
• Provide advanced troubleshooting, configuration, calibration, and start-up services
• Support commissioning and startup activities for Level instrumentation in both greenfield installations and brownfield upgrades
• Assist with Factory Checkout (FCO), Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT) to ensure systems meet quality and functional standards
• Serve as a technical subject matter expert for Level technologies, supporting field technicians, service centers, sales teams, and customers
• Assist customers remotely through digital tools such as WebEx or Microsoft Teams to diagnose and resolve technical issues
• Provide onsite and remote support for complex Level applications, system integration challenges, and commissioning activities
• Act as a strategic communication point between customers and Emerson teams to resolve technical issues and drive organizational accountability
• Train and mentor field service technicians to strengthen Level expertise across the service organization
• Deliver Level product and application training for customers and internal service personnel
• Develop and refine best practice procedures for Level startup, configuration, and troubleshooting
• Consult with factory engineering teams and service centers to ensure the correct technical solutions are implemented
• Support system integration activities and coordinate with project teams to ensure successful execution of customer projects
• Ensure safety awareness and leadership are central to all onsite activities and maintain compliance with Emerson safety, quality, and operational procedures
• Manage travel, expenses, and administrative responsibilities in accordance with company policies
• Maintain technical expertise through factory training and self-study on new Level technologies and system enhancements.

Requirements

• Bachelor’s degree in Electronics, Instrumentation, Engineering Technology, or related technical field OR equivalent technical training (Associate degree or technical certification)
• Minimum 5 years of field service experience supporting industrial instrumentation or automation systems
• Demonstrated experience with Rosemount Level instrumentation or radar-based level measurement technologies
• Strong troubleshooting and diagnostic capabilities
• Ability to travel up to 50–60% domestically; international travel might be required on occasion
• Legal authorization to work in the United States

Benefits

• Health insurance
• 401(k)
• Tuition reimbursement
• Employee Assistance Program
• Paid parental leave
• Paid vacation and holidays
• Flexible time off plans