Perform demand and contract field services, including emergency and scheduled maintenance
Provide advanced troubleshooting, configuration, calibration, and start-up services
Support commissioning and startup activities for Level instrumentation in both greenfield installations and brownfield upgrades
Assist with Factory Checkout (FCO), Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT) to ensure systems meet quality and functional standards
Serve as a technical subject matter expert for Level technologies, supporting field technicians, service centers, sales teams, and customers
Assist customers remotely through digital tools such as WebEx or Microsoft Teams to diagnose and resolve technical issues
Provide onsite and remote support for complex Level applications, system integration challenges, and commissioning activities
Act as a strategic communication point between customers and Emerson teams to resolve technical issues and drive organizational accountability
Train and mentor field service technicians to strengthen Level expertise across the service organization
Deliver Level product and application training for customers and internal service personnel
Develop and refine best practice procedures for Level startup, configuration, and troubleshooting
Consult with factory engineering teams and service centers to ensure the correct technical solutions are implemented
Support system integration activities and coordinate with project teams to ensure successful execution of customer projects
Ensure safety awareness and leadership are central to all onsite activities and maintain compliance with Emerson safety, quality, and operational procedures
Manage travel, expenses, and administrative responsibilities in accordance with company policies
Maintain technical expertise through factory training and self-study on new Level technologies and system enhancements.
Requirements
Bachelor’s degree in Electronics, Instrumentation, Engineering Technology, or related technical field OR equivalent technical training (Associate degree or technical certification)
Minimum 5 years of field service experience supporting industrial instrumentation or automation systems
Demonstrated experience with Rosemount Level instrumentation or radar-based level measurement technologies
Strong troubleshooting and diagnostic capabilities
Ability to travel up to 50–60% domestically; international travel might be required on occasion