Basic understanding of Microsoft 365, with mandatory SharePoint knowledge
Basic troubleshooting skills
Familiarity with Android, iOS, and Windows operating systems
Fundamental knowledge of networking (TCP/IP, DHCP, DNS); Meraki experience is a plus
Basic experience with Active Directory (AD) and Entra ID
Basic understanding of scripting.
Intune experience is a plus
Proficiency with TeamViewer
Customer support via Teams, phone, and email
Familiarity with ITIL principles and ticketing systems
Strong systematic approach and documentation skills
Remote Support Experience for a 200-300 seat organisation
Adaptable and eager to learn
Team-oriented mindset
Customer-focused approach

You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.

IT Technical Support Analyst

Key skills