Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills.
Support hoteliers by providing professional, personalised responses to their queries on all contact channels.
Deliver world-class customer experience by listening to hoteliers and being responsive to their needs, assessing queries, and where necessary, escalate to internal teams via pre-defined processes.
Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them, with a goal to retain dissatisfied customers and turn them into promoters.
Manage and maintain your own productivity, attendance, and adherence to work schedule in line with customer support hours.

Has 3+ years experience in a service-oriented, technical or customer support role
Hotel (front-desk/reservations) / and or hospitality experience (advantageous)
Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally
Technical proficiency in working on different systems (training will be provided)
Excellent command of Dutch & English language, verbal and written communication skills and demonstrated proficiency in telephonic engagement.

Opportunity to grow into senior roles as we scale across markets and expand our product suite.
Regular team events, international exposure, and access to cutting-edge hospitality software.
Performance bonuses
Employee Equity Scheme
Annual training budget
Annual Hotel experience
Birthday leave
Long service leave and bonuses
Quarterly team building budgets & office massages
Friday lunches on us

Customer Support Consultant, Dutch Speaking

Key skills