Key skills
CRMCommunication
About this role
Role Overview
- First point of contact for care facilities and patients in Germany
- Respond to inquiries about orders, deliveries and prescription processing
- Structured escalation/forwarding to 2nd level support
- Actively shape and improve the ticketing and CRM systems
- Develop practical FAQs, guides and process improvements
- Ensure accurate master data and documentation
Requirements
- Experience in customer service
- Strong customer-service mindset
- Strong communication skills in German (C1–C2)
- Organized, structured way of working
- Digital proficiency
- Team player
Benefits
- Permanent (open-ended) employment contract
- Attractive workplace in a modern office in Berlin-Kreuzberg
- Above-average compensation
- Flexible working hours with home office option
- Daily provision of drinks, fresh fruit and muesli
- Memorable team events
- Personal development through training and further education
- 100% modern tools