Home
Jobs
Saved
Resumes
ServiceNow Analyst at M3C Recrutement | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
ServiceNow Analyst
M3C Recrutement
Remote
Website
LinkedIn
ServiceNow Analyst
Canada
Contract
3 hours ago
No H1B
Apply Now
Key skills
ITSM
ServiceNow
Agile
Scrum
Change Management
Collaboration
Remote Work
About this role
Role Overview
Support development and optimization efforts for the ServiceNow platform
Gather, analyze and document functional requirements related to ServiceNow
Organize workshops with stakeholders to explore issues and validate solutions
Write user stories and functional specifications in accordance with ServiceNow standards
Facilitate collaboration between business teams and the ServiceNow COE
Support technical, QA, and change management teams in deploying deliverables.
Requirements
Minimum of 3 years' experience on the ServiceNow platform in an analyst role
Good knowledge of ITSM and ITOM modules (Incident, Change, Catalog, Problem, CMDB, Employee Service Center)
Experience documenting user stories, processes, and functional specifications
Familiarity with Agile/Scrum environments and ITIL principles
Bilingual in French and English
Asset: Knowledge of SPM, GRC, CSM, HRSD modules or other enterprise service areas in ServiceNow
Asset: ServiceNow certification.
Tech Stack
ITSM
ServiceNow
Benefits
100% remote work
Possibility of contract renewal
Apply Now
Home
Jobs
Saved
Resumes