About this role

Own customers’ multi-year AI roadmap and execute cross-functional delivery—aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs
Deliver quantifiable commercial outcomes—protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements
Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers
Serve as the design authority for customers’ AI deployments — lead solution design reviews
Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals, shared initiatives, measurable success

Must have a minimum of 5+ years of related experience in Customer Success / Experience
1+ years of AI related experience
Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred.
Excellent program management and cross-functional influence skills.
Familiarity with emerging AI trends is a plus
Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders.

AI Success Strategist, Customer Success – German or Italian Speaker

Key skills