Strategic Technical Customer Success

Zenity is a leader in AI Agent Security, pioneering an agent-centric security platform for enterprises. The role involves serving as the strategic technical lead for complex enterprise customers, managing executive engagement, technical orchestration, and cross-organizational coordination to secure and govern AI agents. This position supports enterprise customers across multiple U.S. time zones and requires travel for on-site engagements and strategic meetings.

Responsibilities:

• Own the full technical and strategic success of Zenity’s most complex enterprise accounts, serving as the primary technical and executive-facing partner post-sale
• Lead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion
• Coordinate joint account motions involving customer stakeholders, Zenity internal teams, and large technology platform teams, ensuring alignment on strategy, integrations, and long-term value realization
• Run executive-level strategic reviews that clearly articulate risk posture improvements, roadmap alignment, integration progress, and expansion opportunities
• Serve as the single strategic point of coordination across Product, Engineering, Sales, and Field Engineering to streamline complex enterprise motions and reduce internal friction
• Own high-impact technical escalations end-to-end, maintaining executive visibility while driving resolution across internal teams
• Translate sophisticated enterprise requirements into structured success plans, identifying technical risks, integration dependencies, and phased deployment strategies
• Partner closely with Product and Engineering to surface strategic customer insights that influence roadmap direction and support the continued evolution of Zenity’s platform
• Contribute to scaling Zenity’s enterprise success model and best practices for managing strategic accounts