Provide support to patients and health care providers by offering information
Assist patients and caregivers in conducting assessments related to Patient Support services
Act as a liaison between patients, families and health care providers related to medication access
Address general inquiries regarding program services, disease states, or product related queries
Offer continuous support on disease states or product-related questions
Refer the patient to their healthcare providers for clinical questions
Document patient information and interactions within the electronic patient record
Conduct ongoing file review and updates to reflect patient journey
Follow case-management protocols
Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies
Ensure patient services are coordinated and tracked
Participate in specialized training sessions for specific therapies
Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations
Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics

A Diploma in health care or a related field, with a preference for Bachelor’s degree
Licensed Nurse (RN or RPN/LPN)
Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
Fluency in French and/or English may be required depending on program and geographic location

Nurse Case Manager – Bilingual, French

About this role