Project & Program Manager III

Role Overview

• The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery.
• Projects often involve network, server, or software implementation and upgrades, and PC deployment.
• The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments.
• The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
• Projects may vary in number, size and complexity.
• Resolves a wide range of issues in creative ways.
• Works on problems of a diverse scope.
• Receives little instruction on day to day work, general instruction on new assignments.
• Manages multiple, complex, cross-functional and technical projects.
• Partners with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Engages in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Defines project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Drives the project lifecycle milestones from concept commit through project closure and advocates change management.
• Uses metrics and KPIs to measure project performance using appropriate tools and techniques, and provides regular status updates.
• Responsible for internal process improvements; removes gaps, across multiple teams and functions.
• Ensures risks are accounted for and provides risk mitigation strategies.
• Primary project point of contact for vendor partners and internal stakeholders.
• Coordinates and assists with regularly scheduled meetings with core teams.
• Evaluates post project results against metrics; recommends or implements changes to improve delivery practices/processes.

Requirements

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Experience working with project management teams, resolving conflict, and meeting schedule timelines
• Excellent communication skills (verbal, written, documentation)
• Ability to work on multiple projects and assignments concurrently
• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
• In-depth experience creating spreadsheets, presentation material, and project/process documentation
• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
• Proven ability to collaborate with stakeholders and communicate project updates to client executives.
• Familiarity with various project management methodologies

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law