The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery.
Projects often involve network, server, or software implementation and upgrades, and PC deployment.
The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments.
The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
Projects may vary in number, size and complexity.
Resolves a wide range of issues in creative ways.
Works on problems of a diverse scope.
Receives little instruction on day to day work, general instruction on new assignments.
Manages multiple, complex, cross-functional and technical projects.
Partners with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
Responsible for managing/tracking program milestones, timeline, and overall deliverables.
Engages in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
Defines project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Drives the project lifecycle milestones from concept commit through project closure and advocates change management.
Uses metrics and KPIs to measure project performance using appropriate tools and techniques, and provides regular status updates.
Responsible for internal process improvements; removes gaps, across multiple teams and functions.
Ensures risks are accounted for and provides risk mitigation strategies.
Primary project point of contact for vendor partners and internal stakeholders.
Coordinates and assists with regularly scheduled meetings with core teams.
Evaluates post project results against metrics; recommends or implements changes to improve delivery practices/processes.
Requirements
Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Experience working with project management teams, resolving conflict, and meeting schedule timelines
Excellent communication skills (verbal, written, documentation)
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
In-depth experience creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
Proven ability to collaborate with stakeholders and communicate project updates to client executives.
Familiarity with various project management methodologies
Benefits
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law