About this role

Execute integration and functional testing for third-party game providers across all platforms.
Support the development and refinement of internal game features to enhance the overall experience.
Troubleshoot and debug game issues during the rollout of new states and brand expansions.
Create and manage defect tickets, collaborate closely with developers, and maintain issue tracking and status updates through resolution.
Partner with Operations, Product, QA, and Development teams to deliver a fully vetted final product.
Coordinate with Casino Units and partner suppliers to ensure timely delivery of requests and solutions.

At least 1 year of experience in technical support or a similar role within the online gaming industry
Clear, proactive communication skills and a collaborative approach to working across cross-functional teams
Flexibility to adapt as priorities shift and business needs evolve
A growth-oriented mindset and enthusiasm for exploring new testing methods and tools
Familiarity with platforms like Excel, Google Sheets, JIRA, etc.
Strong analytical thinking and attention to detail, with a proactive approach to problem-solving
A balanced perspective that combines technical insight with business awareness to support informed decisions.

Gaming Operations Associate

Key skills