Supervise Salesforce Administrators and developers to analyze, research, develop, implement, deliver, and test software applications.
Build, lead and manage cross-functional development teams to deliver scalable solutions.
Work with stakeholders and leaders to identify and deliver new capabilities and prioritize backlog.
Coordinate development efforts and projects with team members to deliver comprehensive end-to-end software solutions including complex security models and large-scale data operations.
Provide ongoing support and training for complex business processes.
Coordinate tasks, assign appropriate resources for multiple projects, and ensure proper task completion.
Provide technical guidance by designing scalable solutions using industry best practices and build scalable solutions.
Manage team of developers and administrators to guide, motivate, and coach to drive results.
Manage and implement customization requests, including creating workflows, flows, triggers, and lightning web components.
Regularly audit data to uncover data integrity issues and opportunities for process improvement.
Collaborate with the Salesforce business owners, IT systems leadership, CRM Steering Committee, and other stakeholders to ensure functionality meets field needs and to develop ongoing project plans.
Oversee vendors and ISV partners.
Communicate project status to stakeholders and executives.

Master’s degree in Computer Science/Engineering or Information Systems or related field plus 3 years of experience as a Salesforce Administrator or with Salesforce required.
Must have demonstrated experience across multiple Salesforce Clouds – (Sales, Service, Experience, Marketing, Commerce, Analytics, Revenue Cloud (CPQ));
Hands on advanced Salesforce development & automation (Flows, Apex, Lightning Web Components (LWC), ANT, Git, and Change Sets);
Experience architecting & delivering integrations using SOAP APIs, RESTful services, platform events & integration tools (MuleSoft, Jitterbit, & OwnBackup);
Expertise in data management (data architecture, governance, migration, & large-scale ETL processes);
Demonstrated ability managing complex security models (aligning with regulatory compliance and large datasets);
Vendor and ISV partner management (AppExchange product governance and oversight);
Cost optimization through licensing strategy and technical debt reduction (metadata cleanup and solution consolidation);
Experience: leading cross-functional development teams to deliver scalable solutions; implementing and optimizing AI-driven solutions, including bots and agents to enhance productivity and customer interactions;
Strong data leadership: architecture, governance, ETL, and large-scale migrations;
Experience engaging with stakeholders at all levels of the organization.

Associate Manager

Key skills