Drive the evolution of our omnichannel conversational automation ecosystem, spanning voice (IVR) and digital channels (web and mobile)
Deliver intelligent, scalable, and generative AI powered conversational experiences
Own critical product workstreams, define strategy, guide execution
Serve as a thought leader for conversational AI across voice and digital
Define and deliver agentic automation use cases
Translate complex technical and AI concepts into clear, actionable product requirements
Lead customer‑and data‑driven discovery across voice and digital channels
Drive alignment on omnichannel conversational strategy
Lead agile product teams through backlog prioritization, sprint planning, UAT, and release planning

6+ years of product management experience, with 3+ years focused on IVR, digital IVA, conversational AI, or voice/chat automation
Hands‑on experience with modern conversational AI platforms (Google CCAI / Dialogflow CX strongly preferred)
Strong understanding of: IVR routing and call flows
Digital chat and messaging experiences
NLU/NLP concepts and model optimization
Telephony and system integrations
Proven success delivering AI‑driven or agentic conversational experiences across voice and/or digital channels
Experience executing roadmaps using agile methodologies and human‑centered design
Excellent communication skills with the ability to influence cross‑functional teams and present to senior leadership
Demonstrated success driving measurable outcomes through KPIs or OKRs.

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities

Lead Product Manager – IVR, Digital IVA, Conversational AI

Key skills