Key skills
Time Management
About this role
Role Overview
- Calculate and release Disability Benefit payments
- Process and apply reimbursements from various sources
- Review and comprehend contractual provisions
- Assist and develop repayment plans for overpayments
- Respond proactively to client inquiries or concerns
- Handle inbound and outbound calls
- Create an environment that promotes team member accountability and autonomy
- Identify and suggest opportunities for process improvements
Requirements
- Bilingualism (French, English, both oral and written) is required
- Strong customer service experience with a Client-focus mindset
- Tech-savvy with ability to navigate multiple screens simultaneously
- Active listening skills towards Plan Members and Plan Sponsors
- Detail-oriented with ability to work with numbers
- Organizational and time management skills
- Thrive in a fast paced, high-volume production environment
- Ability to take initiative and demonstrate sound judgement
- Resilience while taking on new responsibilities
- Commitment towards continuous learning
Benefits
- Comprehensive benefits
- Paid vacation based on experience and additional days to support family care and personal emergencies
- Retirement & stock investment
- Pay for performance reward
- Sabbatical Program allows up to 6 weeks off every five years.
- Investment in not-for-profit organizations that are important to you.