Technical Operations Analyst

Role Overview

• Support the software and associated infrastructure within complex customer environments, working hands-on in cloud consoles and operational tools on a daily basis
• Prepare, initiate, and monitor software deployments, executing steps carefully and methodically through cloud and management interfaces
• Provision new customer cloud environments as required, following defined processes and checklists to ensure consistent and accurate results
• Perform environment maintenance tasks based on internal plans or requests from other teams
• Manage, monitor, analyze, and document changes to client environments, following change management procedures
• Diagnose environment or software problems by reviewing logs, configuration, and other details, and applying standard procedures, findings from research, and your own experience
• Help establish and follow processes and checklists, ensuring consistent results for routine tasks, and identifying opportunities to automate over time
• Streamline operations through continuous improvement initiatives — including automation, process documentation, remote monitoring, and tooling improvements
• Take the lead on certain technical and process improvements as you develop your knowledge of the environment
• Help improve our monitoring, alerting, environment maintenance, and provisioning tools
• Collaborate with other teams including Incident Management, Product, and Engineering
• Participate in a rotating schedule that includes on-call shifts and scheduled night shifts, providing coverage across customer time zones
• Work with a wide variety of technologies and adapt quickly as the environment evolves
• Learn and grow continuously, with support from your manager and the broader team

Requirements

• 1–5 years of previous experience in an IT operations, cloud operations, DevOps, or managed services environment — we value depth of hands-on experience over years
• Comfortable working directly in cloud consoles and management tools; you take pride in careful, methodical execution
• Solid foundation working with Windows OS and/or Linux
• Experience with AWS — especially EKS, EC2, S3, ECS, DataSync, and networking fundamentals including VPCs, subnets, and security groups — or a comparable cloud platform such as Azure or GCP
• Highly self-motivated, with a genuine interest in technology and a drive to keep improving
• General IP networking fundamentals
• Experience with one or more of the following:
• Message broker / message queueing systems such as RabbitMQ, WebSphere MQ, Apache Kafka, or ActiveMQ
• NoSQL databases such as MongoDB, DynamoDB, or Redis
• Remote monitoring and log automation tools

Tech Stack

• Apache
• AWS
• Azure
• Cloud
• DynamoDB
• EC2
• Google Cloud Platform
• Kafka
• Linux
• MongoDB
• NoSQL
• RabbitMQ
• Redis

Benefits

• stock options