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ERP Consultant, Customer Service at Axians | JobVerse
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ERP Consultant, Customer Service
Axians
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ERP Consultant, Customer Service
Germany
Full Time
2 hours ago
No H1B
Apply Now
Key skills
Communication
About this role
Role Overview
You are the first point of contact for users of our Infoma software modules in financial accounting
You analyze and classify customer inquiries and document reports in the ticketing system
You handle general customer inquiries and resolve them via remote diagnosis with guidance
For more complex issues, you collect all relevant data and information and prepare them for escalation to the next support level
You regularly use our training, development, and certification offerings to continuously advance your skills
Requirements
You have vocational training or a degree in business administration, public administration, or taxation — or equivalent practical experience
You have excellent communication skills and enjoy contributing as a team player
You present yourself in a customer-oriented and friendly manner and have a strong service mindset
You demonstrate carefulness, commitment, and a willingness to learn new things
Benefits
Performance bonuses and employment covered by a collective bargaining agreement in a secure, stable, and growing industry
Participation in the corporate share program, including subsidized free shares and support for company pension schemes
Flexible working time models (e.g., part-time, flextime, trust-based hours, 4-day week, …) and the option for remote/mobile work
Employee discounts with over 700 well-known providers
State-of-the-art work equipment to support you in daily business (laptop, smartphone) and, of course, free drinks and fresh fruit
Apply Now
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