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Customer Success Manager at Ditto | JobVerse
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Customer Success Manager
Ditto
Remote
Website
LinkedIn
Customer Success Manager
United States
Full Time
1 week ago
$144,000 - $173,000 USD
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Key skills
AWS
Azure
Cloud
Google Cloud Platform
GCP
Google Cloud
SaaS
Communication
Remote Work
Customer Success
Sales
About this role
Role Overview
Own the post-sales relationship with key accounts
Act as the trusted advisor for customers
Partner with Solutions Engineering and Product teams
Identify patterns and proactively address risks
Drive customer engagement with regular check-ins
Advocate for customers internally
Monitor account health, usage trends, and KPIs
Travel occasionally to meet with customers
Requirements
Genuine passion for customer success
Experience managing customer relationships in a B2B SaaS or cloud technology environment
Strong communication and relationship-building skills in English, both written and verbal
Strategic thinking paired with excellent operational execution
Familiarity with cloud platforms (AWS, GCP, Azure)
Problem-solving mindset
Comfort working with data to track customer health metrics
Tech Stack
AWS
Azure
Cloud
Google Cloud Platform
Benefits
health, dental, vision, life, and disability insurance
401(k)
flexible spending accounts
flexible time off
remote work options
Apply Now
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