Set clients up for success from the start. You’ll kick off every new engagement with a welcome call, then stay close during the first projects — answering questions, catching friction early, and helping clients get up and running with confidence.
Help clients do more with what they have. Beyond onboarding, you’ll act as a hands-on advisor — guiding workflows, sharing best practices, and helping clients get measurably better results from NavVis products.
Keep the relationship warm and the contract secure. Most renewals are automatic, but you make sure they stay that way — checking in proactively, flagging risks early, and looping in Sales when a client needs a different conversation.
Spot the next opportunity before anyone asks. You know your clients well enough to see where they could benefit from doing more. You surface those moments and work with the team to turn them into real growth — for the client and for NavVis.

3–5 years of professional experience, preferably in Customer Success or background in geosystems, surveying, or laser scanning industry.
Based within commuting distance of Munich, with professional proficiency in German (B2 or higher) and fluency in English.
A Consultative Mindset: You focus on the customer experience first. You are curious, ask the right questions, and provide solutions that genuinely help clients succeed.
A "Get It Done" Attitude: You are resourceful, innovative, and able to manage multiple priorities without dropping the ball. You know when to solve a problem independently and when to ask for help.
People-Centric: You are naturally a "people person"—approachable, reliable, and skilled at building trust with clients and internal teams alike.

30 days of paid time off per year
Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
Deutschlandticket subsidy to support sustainable travel using public transport
Flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
Full visa and relocation support for international candidates
Attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
Competitive compensation package that values the skills and experience you bring
Up to 4000 EUR employee referral bonus
Financial support for local language classes to help you in your journey of integrating into the culture!

Customer Success Manager – Scale, EMEA

Key skills