Key skills
Customer success managementB2B software experienceGenAI tools proficiencyData analysisStrategic engagementUpsellingcross-sellingCustomer advocacyAIGenAIClaudeGeminiCustomer Success
About this role
Crossover is a company that transforms software companies with AI at the core, and they are seeking a Principal Customer Success Manager for their Zax product. The role focuses on leveraging AI to enhance customer engagement, retention, and revenue growth by conducting strategic engagements with senior decision-makers and designing evidence-based customer success frameworks.
Responsibilities:
- Drive customer retention, engagement, and revenue growth by applying AI to anticipate customer requirements, tailor interactions, and identify upselling opportunities proactively
Requirements:
- At least 5 years of customer success experience in the B2B software industry
- Previous experience working with GenAI tools (e.g., ChatGPT, Claude, Gemini)