Analyze, qualify, and complete change order requests.
Enter data, orders, and items into the Business System for special and replacement orders.
Escalate expedite orders and quote requests.
Answer calls and emails within a specific turnaround and talk time.
Attend meetings with other functional groups to discuss operations, process updates, issues, and challenges.
Acknowledge customer complaints in emails and phone calls and provide solutions to customers.
Log individual productivity daily.

Customer Support Specialist I

Key skills