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IT Support Specialist at EnsembleIQ | JobVerse
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IT Support Specialist
EnsembleIQ
Website
LinkedIn
IT Support Specialist
Canada
Full Time
2 hours ago
$57,000 - $67,000 CAD
No Sponsorship
Apply Now
Key skills
Drupal
Firewalls
MacOS
WordPress
Communication
Time Management
About this role
Role Overview
Resolve daily IT issues and manage user on-boarding and off-boarding processes
Handle hardware/software setups, installations, upgrades, and manage users/groups within GSuite
Maintain office networks, including firewalls, switches, WiFi, and phone systems
Provide training on IT systems (Google, phones, etc.) and maintain comprehensive IT documentation and support guides
Participate in company-wide technology initiatives, infrastructure projects, and security mitigation efforts
Track issues in the IT ticketing system, maintain hardware/software inventories, and produce periodic operational reports
Requirements
2 to 5 years of professional experience in an IT support role
Degree in Computer Science, Engineering, or a related technical field (or equivalent experience)
Proficiency in supporting Windows, MacOS, MS Office, and GSuite
Solid understanding of LAN configurations (routers, switches, firewalls, and WiFi)
Experience with Marketing Automation or CMS platforms (e.g., Marketo, Drupal, WordPress) is considered a strong asset
Excellent interpersonal and problem-solving abilities
Strong verbal and written communication
Effective time management
Tech Stack
Drupal
Firewalls
MacOS
WordPress
Benefits
Extended health
Vision
Tax-free long-term disability
100% company-paid dental
Life/AD&D
Short-term disability
Group RRSP
RESP
Monthly internet stipend
Holistic well-being program
Generous Paid Time Off (PTO)
Supportive EAP
Apply Now
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