Implementation & Onboarding: Guiding new customers through the onboarding process.
Customer Success & Support: Assisting customers with using the platform and resolving challenges.
Adoption & Value Creation: Identifying opportunities for improvement and supporting customers to increase their success.
Customer Relationship Management: Building strong relationships with customer teams.
Feedback Loop: Collecting customer feedback and working closely with the product team to drive continuous improvement.
Knowledge Sharing: Contributing to Help Center articles and documenting best practices.

Customer Success Mindset: Experience in Customer Success, Account Management, or a similar role with direct customer contact, ideally in a SaaS environment.
Customer-Focused: Enjoy working closely with customers and understanding their needs.
Software Affinity: Enthusiasm for the digital world and for explaining new software.
Excel and Google Sheets: Comfortable using Excel and Google Sheets as part of your regular toolkit.
Strong Communication: Able to explain complex topics simply, stay patient, and communicate confidently.
Solution-Oriented: Proactively identify challenges and apply pragmatic solutions.
Language Skills: Confident and fluent communication in German and English.

Competitive Pay & Equity: Market-competitive salary package and options for company equity.
Flexible Work: Fully remote within Germany or the option to work from our offices in Cologne, Hamburg, and Berlin.
Family First: Support for work–life balance through flexible working hours and locations.
Tech Stack & Tools: All the tools you need to hit the ground running.
Continuous Learning: Training opportunities for courses, conferences, and more.
Feelgood Budget: €50 monthly tax-free benefit for shopping vouchers or an Urban Sports Club membership.

Customer Success Manager

Key skills