Serve as the primary point of contact for assigned client accounts.
Build and maintain executive-level relationships (C-Suite, VPs, Directors) to understand business priorities and challenges.
Conduct Quarterly Business Reviews (QBRs) to discuss performance, align on strategic goals, and plan upcoming initiatives.
Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Identify and present opportunities for cross-selling and upselling.
Negotiate contracts and close agreements.
Manage client interactions and track progress meticulously using HubSpot.
Prepare and present detailed account status reports.
Forecast and track critical account metrics, such as sales performance and annual revenue projections.
Oversee the end-to-end management of RFPs, ensuring timely and high-quality delivery.
Act as a client advocate, ensuring their needs and feedback are effectively communicated across teams.
Collaborate with internal departments to develop and implement strategies that drive customer satisfaction and loyalty.
Address client concerns promptly and escalate complex issues as necessary.
Ensure the timely and successful delivery of solutions that align with customer objectives.

Minimum of 7 years’ experience in account management or enterprise sales within B2B software/SaaS.
Proven track record managing enterprise accounts (typically £250K+ ARR) and consistently meeting or exceeding targets.
Strong negotiation skills and experience closing multi-year, multi-million-pound deals.
Excellent written and verbal communication, presentation and interpersonal skills.
Proficiency with CRM systems (Salesforce, HubSpot, etc.) and collaboration tools (e.g. Zoom, Slack).
Experience working within the Sports Betting & Gaming / iGaming industry (preferred)

Account Manager

Key skills