Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases.
Prospect within a ~200-account book by booking discovery conversations and identifying upsell / cross-sell opportunities.
Manage renewal cycles end-to-end, including pricing, negotiation, and contracting.
Partner closely with CSMs to stay across customer context, risks and timing to align commercial plays with customer readiness.
Prioritise accounts and organise your calendar to balance long-term expansion plays with short-term commercial activities.
Maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities.
Collaborate with, SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption.

Competitive, performance-based remuneration
Equity options
own a piece of what you’re helping to build
20 days paid annual leave, plus sick, carer’s, and compassionate leave
Parental leave
16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
Learning & Development
professional growth budget and transparent career plans
Laptop and home office setup budget
Flexible work
remote or hybrid options, plus the ability to work from anywhere for several weeks each year
Community & Connection
weekly catered lunches, global offsites, and “Life Story” sessions

Account Manager, SMB

Key skills