Key Account Manager – Digital Solutions in an Industrial Environment

Role Overview

• You manage key accounts strategically and operationally and develop these relationships for the long term.
• You analyze customer structures, identify growth opportunities, and work with your contacts to develop concrete measures to improve and expand collaboration.
• You ensure the successful implementation of our solutions at the customer site and coordinate internal and external project stakeholders effectively.
• You actively monitor market developments, identify relevant challenges early, and position FINDIQ as a strategic partner with suitable solutions.
• You contribute entrepreneurial insight to the development of our customer strategy and actively shape processes and structures in Customer Success.
• If suitable and interested, there is the opportunity to take on leadership responsibility in the medium term and help build your own team.

Requirements

• At least 5 years of experience in account management in a technical environment, preferably in the mechanical engineering industry.
• Experience in project management, especially in managing complex customer projects.
• Ideally experience in an international context.
• Experience working with digital solutions, preferably in an industrial or technical environment.
• Strong technical understanding and a genuine interest in machines and equipment.
• Willingness to travel occasionally to customers domestically and abroad (approx. 15% travel).
• Excellent German and English skills, both written and spoken. Additional languages are a plus.
• Strong customer focus, confident manner, and good sensitivity to different interlocutors.
• Independent, structured working style and strong execution skills.
• Team spirit, reliability, and the ability to set clear priorities in a dynamic environment.
• A desire to take on responsibility and help shape growth together with an expanding company.

Benefits

• Flexible working: Your workplace is primarily remote if you wish, supplemented by occasional in-person meetings in Herford or at customer sites.
• A strong team: We work openly, respectfully, and with genuine enthusiasm for what we are building together.
• Individual development: We give you the opportunity to grow professionally and personally – including paid training, coaching, and dedicated learning time.
• Start-up exposure: You can expect close collaboration with and insight into the work of the founding team.
• Additional benefits: Up to 1 month "work from anywhere" (within an EU country).
• Workations and regular team events.
• Educational leave (voluntary).
• 30 days of vacation.
• Office pets welcome (by arrangement).
• EV charging stations (at the Herford location).
• Subsidies for further training and mobility.
• Family-friendly working hours.
• Diversity in practice – be who you are. We are, too.