Technical and strategic customer management (new and existing clients): regular customer and alignment meetings, proactive needs assessment and problem solving
Proactive upselling to continuously optimize customers' IT system landscapes
Comprehensive understanding of, and effective communication about, Base-IT solutions
Development of customer-specific IT solutions in close collaboration with Key Account Management
Active project management (resource planning for the operational technical team, project control, change requests, schedule coordination, etc.)
Conducting customer workshops
Ongoing quality management and documentation of implemented activities
Independent trouble management
Review of billing

Technical understanding of IT solutions and expert knowledge in IT infrastructure
Solid knowledge of Microsoft technologies (cloud & on-premises)
Completed IT qualification (apprenticeship, HTL/technical college, university of applied sciences/FH, or university)
Several years of experience in project management or IT management
Customer-focused, communicative personality with a focus on holistic solutions
Excellent German and English language skills
Accurate, structured, and self-reliant working style
Enthusiasm for new technologies

Competitive salary with willingness to significantly exceed market rates
Attractive bonus scheme in addition to base salary
Option for a 4-day workweek
Collaboration with international clients
Company car
Company mobile phone, company laptop (private use permitted), and other IT equipment
Flexible working hours & remote work possible
Attractive employee discounts and benefits
Individual training and certification opportunities
Fresh fruit, unlimited coffee, and many other surprises
Legendary team events, including great company outings
Numerous discounts and price reductions on fashion, leisure, and tech
Company bike
Sports "200er" (company sports benefit)
Occupational healthcare with free physiotherapy and massage

Technical Account Manager – North, South & West

Key skills