B2C Customer Service Representative
Köln, North Rhine-Westphalia, Germany
Full Time
2 hours ago
No Sponsorship
Key skills
CRM
About this role
Role Overview
- Be the first point of contact for our customers. With patience, friendliness and clarity, you assist with questions, concerns, or small and large challenges — by phone or email
- Handle contract-related inquiries as well as questions about invoices and payments
- Collaborate with colleagues to find solutions when cases become more complex
- Be proactive and contribute ideas to help us continually improve our service
- Engage and inform tenants about our electricity offering
- Work closely with our Customer Journey and Marketing teams to enhance the customer experience
Requirements
- You have initial experience in customer service and enjoy working with people
- You are empathetic, respectful, and motivated to help others
- You are reliable, take responsibility willingly, and are a team player
- Ideally, you have experience with CRM systems and ticketing systems
- You have excellent German language skills, both written and spoken
- You are curious about the energy sector and open to new ideas
Benefits
- 100% Sustainability: Make a valuable contribution to climate protection by helping us expand photovoltaic systems on multi-unit residential buildings
- 100% Community: Become a central part of a dynamic energy startup with a highly skilled and committed team. Shared events are part of our values, as are collaborative decisions and mutual appreciation
- 100% Flexibility: Work where and when it suits you best — we truly support work–life balance. You’ll enjoy flexible working hours, 30 days of vacation per year, plus your birthday off
- Hybrid and mobile working
- Workation within the EU
- Option for a sabbatical
- 100% Benefits: Benefit from our mobility and health budget and receive a company bike (Jobrad) and/or a Deutschland-Ticket. Also benefit from a company pension plan, a subsidy for Urban Sports Club membership, and access to our online mental health platform available at any time
- Complimentary drinks are also available in our Ehrenfeld and Berlin offices