You are the direct and first point of contact for our B2C customers
You respond to customer inquiries across all channels: email, social media, WhatsApp, website chat, and phone
You advise customers on product-related questions
You coordinate replacement shipments and communicate with our fulfillment partner
You handle orders, cancellations, returns, complaints, and refunds
You work hand in hand with other departments to ensure excellent customer satisfaction

You have very high standards for your work and can independently and methodically familiarize yourself with new topics
You find the right words even in challenging situations and seek the best possible solution — customer satisfaction is a matter close to your heart
You have prior experience in customer service (CRM experience is a plus)
You enjoy engaging with people, are an excellent communicator, and present yourself professionally
You have very good German language skills, both spoken and written
You have a quick grasp of new information and are skilled at multitasking
You are interested in health and nutrition topics and can identify with our philosophy

Inspiring start-up spirit: join a friendly, highly motivated team with lived core values, flat hierarchies, and a collaborative, respectful culture
The opportunity to take responsibility and initiative and to implement your own ideas in your areas
A modern office in a great location in Mannheim with good transport links
Attractive compensation and 30 days of vacation
Flexible work model: 2 days of home office per week
Company pension schemes (BAV / BKV) and fitness support
Team spirit through employee events (company parties, sports activities, offsites, etc.)
Enjoy free drinks & snacks and, of course, as many bitter supplements as you like :)

Customer Support Manager – Part-time, 30 hrs

Key skills