Key skills
CRMCommunication
About this role
Role Overview
- Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
- Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM.
- Interact with other departments and escalate customer feedback further.
Requirements
- Customer-oriented approach
- Good communicator with the ability to ask and listen
- Strong verbal and writing skills (B2 level) in French, and Ukrainian
- At least an Upper-Intermediate English (will be used for internal communication)
- Problem-solving and logical thinking skills
- Result-oriented and stress-resistant
- Aspiration to self-development and eager to learn
- Analytical, multitasking, and empathetic skills
Benefits
- 24 working days of annual vacation;
- medical insurance;
- paid sick leaves and child sick leaves;
- maternity and paternity leaves;
- Breakfasts and lunches in the office;
- Good working conditions in a comfortable office in UNIT.City;
- A parking lot with free spaces for employees;
- Occasional business trips to Western Europe;