Working Student Customer Support

Role Overview

• You answer customer inquiries via email, social media, WhatsApp, chat & phone
• You coordinate replacement deliveries and handle orders, returns & complaints
• You are part of the team and actively help shape processes

Requirements

• You enjoy interacting with people and have a flair for communication
• You work independently, in a structured way, and reliably
• You have very good German language skills, both spoken and written

Benefits

• Inspiring start‑up spirit: join a friendly, highly motivated team with lived core values, flat hierarchies and a respectful, collaborative culture
• The opportunity to take on responsibility and initiative and to implement your own ideas in your areas
• A modern office in a great location in Mannheim with good transport links
• Attractive pay and 30 days of vacation based on a 5‑day week
• Flexible working model (partial remote work possible)
• Discounted gym membership
• Participation in Corporate Benefits
• A strong sense of community through employee events (company parties, sports activities, offsites, etc.)
• Enjoy free drinks & snacks — and of course as many bitter supplements as you like :)