As part of the Customer Success team, you support our customers in resolving open issues and problems.
Your focus is on providing phone and written support via our ticketing system.
You advise our customers and help answer their inquiries quickly and efficiently.
At the same time, you actively contribute to improving our internal processes, thereby strengthening the foundation of our company.
You always find a solution and support not only our customers in resolving their inquiries and concerns but also your colleagues in other departments.

Problem-solving orientation: You are empathetic to customers' issues and help them find a solution as quickly as possible.
Customer focus: You have initial experience in customer-facing roles, customer service, or support, and possess a basic understanding of customer needs and problem resolution.
Conscientiousness & reliability: You perform your work reliably, independently, quickly, and carefully.
Strong communication skills: You can express yourself well, are empathetic, and can explain more complex issues in a simple way.
Team player: You enjoy working in a motivated, effective team and value cross-departmental collaboration.

Great team spirit
Collegial atmosphere with flat hierarchies and plenty of drive while maintaining high professionalism.
Regular team events (e.g., Highland Games, escape rooms, or paintball).
Continuing education is encouraged and can be discussed openly.
Provision of the latest Apple technology.

Customer Success Manager

Key skills