You provide 24/7 ad hoc support to our customers and business partners in the event of short‑term (flight‑related) special cases.
This includes: identifying the problem, communicating with end customers, service providers, Destination Management Companies and colleagues (internal reporting), and sourcing/booking alternative airports.
For all customer emergencies you independently find a solution that balances customer satisfaction and cost‑efficiency.
Rotating 3‑shift schedule within a five‑person team with day, late and night shifts.
Close coordination with the Flight Operations department and the Service Center.
Cross‑departmental support.

Knowledge of the DACH tourism market (Germany, Austria, Switzerland) is an advantage
Preferred: vocational training in tourism or a related degree
Systems: WBS BLANK, TraSo xRes, Midoco, Amadeus GDS, A3M
Languages: Fluent German and English, both written and spoken
Strong communication skills and reliability

Team spirit: Family‑like atmosphere, flat hierarchies and a multicultural company culture
Flexibility: Option to work remotely/hybrid
Vacation: Up to 30 days to fully recharge
Complimentary refreshments: Coffee, tea, water and seasonal fruit provided
Relaxing breaks: Enjoy breaks on our furnished outdoor terrace with Rhine views
Travel discounts: Preferential rates for your holiday trips
Urban Sports Club: Subsidised membership for your fitness
Discounts: Deals at FitX gym and more via our Corporate Benefits platform
JobRad: Take advantage of a discounted JobRad (company bike)

Operations Associate, Emergency Hotline

Key skills