Customer Service Representative – Dispatch

Role Overview

• Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion.
• Create service tickets and route them to various service agencies
• Act as liaison between clients and field technicians
• Respond service order requests via phone and email
• Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function
• Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.

Requirements

• Dispatch and/or Call Center experience, preferred
• Must be able to communicate clearly and professionally, both verbally and in writing
• Must have working knowledge of computers
• Must be able to prioritize and communicate priorities effectively
• Ability to handle multiple projects simultaneously and autonomously
• Must be flexible to adjust to changes within the Company, either of procedural or organizational nature