Ensure the best possible experience for clients, from onboarding through daily adoption, providing proactive guidance to maximize platform use.
Conduct onboarding, follow-up routines, and communications with our new clients.
Assist the product team in continuously improving the platform by gathering client feedback and seeking ways to increase engagement and delivered value.
Monitor KPIs and prevent customer churn.
Continuously seek ways to optimize team processes and routines, using automation tools, AI, and no-code platforms to increase efficiency and scale in customer support.

Bachelor's degree in Civil Engineering or Architecture.
Previous experience in customer experience operations, preferably in technology or SaaS companies (a plus).
Excellent verbal and written communication skills.
Investigative, curious mindset for problem solving.
Interest in and familiarity with AI and automation tools, using them daily to increase productivity and improve processes.
Empathy to understand and guide clients.
Strong organizational and time-management skills.

Competitive market-based compensation.
Opportunity for equity participation.
Relaxed, supportive environment with many growth opportunities and career development support.
Semi-annual in-person team gatherings.
Gympass membership.
Birthday day off.
Remote and flexible work.
Freedom to propose new ideas and take on significant responsibilities.

Customer Success Analyst – Civil Engineering, Architecture

Key skills