Customer management & communication
Build and maintain long-term relationships with our hospital partners
Regular communication with customers including structured updates and reporting
Prepare and conduct review meetings with our customers
Proactively communicate about scope of services, collaboration and performance
Customer onboarding
Organize and coordinate the onboarding of new hospital partners
Ensure new customer projects start in a structured way and become productive quickly
Coordinate with project leads, coding teams and internal functions
Coordination & oversight
Structure and prepare relevant information for cooperation with our customers
Ensure a transparent flow of information between customer and internal teams
Maintain an overview of performance data and identify anomalies and trends at an early stage
Analysis & development
Collect and document customer satisfaction
Analyze collaboration and customer performance
Identify opportunities for development in the collaboration
Hand over potential upsell leads to our sales team

Several years of experience in a customer-focused role within healthcare (e.g., Customer Success, consulting, Account Management or project coordination)
Solid understanding of the DRG system and hospital billing
Practical experience in DRG coding or medical controlling
Experience working with multiple stakeholders in the hospital environment
Strong communication skills and a confident, professional demeanor with customers
Structured way of working and enjoyment in coordinating complex collaborations
Interest in actively developing customer relationships

Visible impact: You work directly with hospitals and sustainably improve their billing processes.
Development & growth: We give you space to learn and take on responsibility. With growing experience, further development opportunities open up.
Strong team: You work closely with our DRG experts and colleagues from various areas of the company to provide the best possible support to our customers and continuously improve collaboration.
More than work: Whether a board game night, after-work Kölsch, or cooking together – we also celebrate small successes.
Remote with in-person exchange: Work from anywhere in Germany – with home office equipment of your choice or a co-working space. Most collaboration with our hospital partners takes place digitally. At the same time, we value personal exchange: for important alignments, onboardings or joint appointments with our customers, you will occasionally be on-site at the hospital when needed.
Flexibility is a given: You shape your start times, rhythm and task allocation in a way that suits you.

DRG Customer Manager – Customer Success, Project Coordination

Key skills