From contract signing onward, you are responsible for maintaining our B2B customer relationships — you are always driven by the mission to build long-term, sustainable customer partnerships.
Through proactive communication with our customers, you quickly identify their wants and needs and initiate improvement measures.
You address customer-specific inquiries about our product and help customers get the most out of our platform.
You develop strategies to increase customer lifetime value and ensure customer expectations are not just met but exceeded.
You work closely with Sales, Product Development, and Customer Support to deliver the best outcomes for our customers.

With at least 2 years of experience in Customer Success at a digital or SaaS company, you have gained valuable insights and skills to delight our customers and contribute your expertise to our team.
You are fluent in German (C2) and have strong English skills (B2–C1).
You have quick comprehension and adapt rapidly to new topics.
You work in a structured and independent manner.
Your communication skills are on point — whether in conversations or by email, you communicate clearly and confidently.
In challenging situations you remain calm, respond flexibly with solution-oriented approaches, and act confidently.

You work in self-organized, collaborative teams
An open and inclusive company culture where we value your unique input
A work environment where your opinion matters and you can make an impact
Collaborative working style: we work together toward goals and support each other
Peer-to-peer learning: learn from and with each other in #TeamDeepUp
The opportunity to be part of something big at DeepUp and contribute to a meaningful future market
Work hybrid or fully remote — the choice is yours
Take advantage of our company pension plan at commission-free rates — because your future matters to us!
First day on-site in Bonn — including a team lunch and introduction to DeepUp (remote start possible)
Joint events at our modern Bonn office focused on networking and shared enjoyment
A cozy coffee lounge for relaxing during breaks
Buddy program to support your onboarding
Modern work equipment
Enjoy 30 days of vacation plus Christmas and New Year's Eve as additional company-wide days off

Customer Success Manager

Key skills