About this role
Role Overview
- You will become an expert in our software and support dental practices with all inquiries — in particular regarding external billing and ZMV-related matters.
- You will guide practices through the entire onboarding process: from the initial introduction and hands-on, practice-relevant training to confident everyday use.
- You will actively coach practice teams, strengthen their digital skills, and help them optimize processes for greater efficiency.
- You will analyze technical and procedural challenges, document them, and communicate findings clearly, structurally, and understandably.
- You will systematically collect user feedback and translate it into concrete improvement requests for our product team.
Requirements
- You have at least two years of experience working in a dental practice — ideally as a ZMV or ZFA with solid billing experience.
- You are familiar with day-to-day practice workflows and possess confident knowledge of billing under BEMA and GOZ.
- You are tech-savvy, learn digital tools quickly, and enjoy guiding, coaching, and supporting others in their development.
- You communicate fluently in German (C2) and have basic proficiency in English (A2), and you always act in a solution
- and service-oriented manner.
- You are willing to travel nationwide (maximum 5 days per month) to provide on-site support to practices and colleagues.
Benefits
- Individualized career paths for your personal and professional development
- Structured working hours with a focus on results rather than presence
- High autonomy in executing agreed goals
- Competitive compensation package — aligned with experience and performance
- Flexible working hours so that work fits your life — not the other way around