Conduct in-person outreach attempts for members identified by health plan eligibility lists.
Complete Athena documentation for outreach attempts.
Schedule intake appointments and assist with the completion of required forms.
Attend outreach events and professionally represent Zócalo Health to community members and partners.
Build and maintain relationships with community coalitions, CPI collaboratives, and other stakeholders to keep them engaged.
Convert leads to patients using internal documentation systems.
Document all outreach attempts and outcomes in Athena and the appropriate trackers.
Assist in sending patient mailers and making follow-up calls to leads generated from community events to enroll them in programming.
Represent Zócalo Health at community coalition meetings and collaborative events.
Ensure professional, consistent messaging and build trust with community stakeholders.

Minimum of 1-3 years of experience in healthcare, community outreach, or a related field.
Experience in engaging with diverse communities and providing culturally sensitive communication.
Fluent in English and Spanish (verbal and written).
Strong interpersonal and communication skills to build trust and connect with patients and community partners.
Detail-oriented with excellent organizational skills.
Comfortable with technology and proficient in using electronic health records (Athena experience preferred).
Ability to work a flexible schedule, including evenings and weekends, to attend events.
Access to reliable transportation for in-person outreach and events.

Community Engagement Specialist

Key skills