Engagement Director

Role Overview

• accountable for the successful strategic execution of key client portfolios or large-scale programmes
• ensure the quality, profitability, and foster exceptional client outcomes across all assigned accounts
• act as a pivotal link between ClearPoint's delivery capabilities and our clients' strategic objectives
• build strong executive-level relationships
• collaboratively manage resources and strategy alongside Client and Technical Directors within our tripartite leadership model
• contribute directly through governance & executive consulting activities, manage financial performance (margins, forecasting), ensure quality, and manage risk
• manage expectations, act as an escalation point, and proactively identify/pursue expansion opportunities
• lead resource planning and allocation in collaboration with internal leaders and provide oversight to delivery teams
• ensure engagements follow ClearPoint standards and contribute to refining our delivery best practices

Requirements

• Extensive Senior Leadership (10+ years): Proven executive-level experience managing complex technology/digital/consulting programme delivery, client operations, or large portfolios (multi-million dollar budgets) with P&L responsibility.
• Strong Commercial Acumen: Deep understanding of professional services economics (utilisation, rates, margins, SOWs), budget management, financial forecasting, and commercial negotiation to ensure profitability and commercial viability.
• Executive Relationship Management: Demonstrated ability to build trust and influence C-level stakeholders over extended periods.
• Delivery & Methodologies: Expertise in tailoring and applying delivery methodologies (Agile, Waterfall, etc.), resource planning, risk management, and contributing significantly to pre-sales cycles (solutioning, estimation, proposals).
• Strategic Growth & Pre-Sales Expertise: Demonstrated ability to proactively identify and pursue expansion opportunities within client accounts. Significant experience contributing to pre-sales cycles, including solution shaping, effort estimation, risk assessment, and developing compelling proposals. Proven ability to drive growth through delivery excellence and strategic account planning.
• Collaborative Leadership: Ability to lead, influence, and delegate effectively within matrixed teams, fostering consensus and driving results in ambiguous environments.
• Strategic & Results-Oriented: Strong strategic thinking, balancing client needs, delivery quality, team well-being, and commercial outcomes. Alignment with ClearPoint's values is essential.

Benefits

• health insurance
• subsidised gym memberships
• access to Regular Wellbeing Workshops
• Team Fitness sessions
• dog
• and kid-friendly head office
• drinks and snacks
• barista coffee
• annual training and professional development budget