Proactive management of our B2B customers, including continuous evaluation of the tools in use and identification of optimization opportunities
Specialization on the Swiss customer base with responsibility for technical and organizational decisions
Structured onboarding for new customers to ensure optimal product adoption
Advising B2B customers from various industries on technical and organizational issues in close collaboration with Tech, Customer Service, Project Management, Business Development, Engineering and Product
Supporting coordination and communication within ongoing projects
Systematic collection and transfer of customer feedback to the Product team to drive continuous product development
Supporting customers not only remotely but also on-site to ensure optimal advice and assistance

Degree in Business Administration, Economics, Industrial Engineering or a comparable qualification
At least 2 years of experience in Customer Success Management and/or Project Management
Strong communication skills and analytical thinking to capture and present complex matters in a structured way
High team orientation and active contribution to the development of internal processes together with colleagues
Strong problem-solving ability; complex challenges are approached pragmatically and solution-oriented
Confident use of MS Office; ideally experience with CRM systems
Solid experience handling large datasets is an advantage
Swiss national or familiar with Swiss culture to communicate authentically with customers
You are fully proficient (C2) in one language and have very good skills (at least C1) in the other

28 days of vacation – which you can arrange freely
Modern Apple equipment – so you can start right away
Flexibility that suits you
Exclusive discounts – via Corporate Benefits
Training and professional development opportunities
Innovation meets stability – start-up mentality in a financially secure environment

Customer Success Manager – Switzerland

Key skills