Customer Experience Manager
Shenzhen, Guangdong, China
Full Time
2 hours ago
No Sponsorship
Key skills
cargoLeadershipStakeholder ManagementChange ManagementCommunicationCollaboration
About this role
Role Overview
- Has responsibility for FMCG & Reefer customers facing activities
- Providing a consistently high quality experience for new and existing customers
- Actively build own and team(s) awareness and insights in customers E2E supply chain plans and priorities
- Drives and builds strong relationships with customers
- Lead new business on-boarding with smooth implementation across different functions’ collaboration
- Reviews team performance and drives overall continuous improvement opportunities and Change management
Requirements
- Deep Customer & Product Understanding
- Operational Excellence & End‑to‑End Execution Control
- Strong Stakeholder Management & Cross‑Functional Leadership
- Customer Communication & Escalation Management
- Compliance, Risk & Reefer Cargo Care
- Capability and experience for remote management
Benefits
- Maersk is committed to a diverse and inclusive workplace and embraces different styles of thinking.