Senior Business Analyst – Human

Role Overview

• Partner with Product Owners and stakeholders to influence product strategy and roadmap decisions
• Lead requirements gathering and analysis for major initiatives and epics across payment, tax, and compliance domains
• Identify and champion process improvements and operational efficiencies
• Establish and evolve BA best practices, documentation standards, and methodologies for the organization
• Analyze complex business needs across payment processing, tax compliance, regulatory requirements, and international market expansion
• Create comprehensive business requirements documents, detailed user stories with acceptance criteria, and business process documentation
• Develop process flow diagrams (BPMN), data flow diagrams, and other visual models to communicate complex business processes
• Translate business requirements into actionable user stories for agile development teams
• Facilitate backlog refinement sessions and ensure stories meet Definition of Ready
• Analyze and optimize payment processing workflows across multiple providers (Stripe, PayPal) and international markets
• Design solutions for tax compliance and calculation requirements using platforms like Avalara
• Ensure compliance with PCI-DSS requirements and international payment regulations (GDPR, PSD2, etc.)
• Actively participate in all agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives
• Collaborate with cross-functional teams including engineering, design, QA, product management, and operations
• Manage relationships with external vendors and partners (Stripe, PayPal, Avalara)
• Present findings, recommendations, and project updates to executive stakeholders
• Facilitate stakeholder meetings across compliance, legal, finance, and international teams
• Conduct and synthesize customer feedback sessions and user research
• Mentor junior Business Analysts and team members on analysis techniques and best practices.

Requirements

• 7+ years of experience as a Business Analyst, with at least 3 years in a senior or lead capacity
• Strong foundational knowledge of payment systems and international payment processing
• Deep understanding of PCI-DSS compliance requirements
• Knowledge of international payment regulations including GDPR, PSD2, and regional compliance requirements
• Experience with fintech, financial services, e-commerce, payments, SaaS, or banking industries preferred (but open to exceptional candidates from other backgrounds)
• Proven experience working in Agile/Scrum environments with mature practices
• Expert proficiency in tools such as Jira, Aha!, Notion, and Asana
• Strong understanding of Scrum ceremonies, sprint cadences, and backlog management
• Exceptional requirements elicitation, documentation, and management skills
• Expertise in creating process flow diagrams using BPMN or similar methodologies
• Proficiency in data flow diagramming and business process modeling
• Strong analytical and problem-solving abilities with attention to detail
• Ability to translate complex technical and business concepts for diverse audiences.

Benefits

• Remote & flexibility
• Work from anywhere — with fully flexible hours based on trust.
• Ownership & freedom
• We encourage initiative and creative problem-solving.
• Team events
• We bring our fully remote team together several times a year in awesome locations.
• Health & wellness
• EGYM Wellpass membership for access to 6,300+ gyms, yoga, pools, crossfit — across Germany & Austria.
• Corporate Benefits + pension scheme support.
• Culture
• Coffee chats, flat hierarchy, and a friendly “Du” mindset — joy and growth matter here.