Key skills
Leadership
About this role
Role Overview
- You will join the CSM Academy and receive continuous training on the product and the team's processes.
- You will learn everything you need to know about our company, our vision, and our different departments.
- You will learn to identify all stakeholders and collaborate effectively within your team and with other departments.
- You will begin responding to customer requests related to our financial services: you will receive requests, qualify them, and provide prompt, impactful answers.
- You will gain autonomy and take full ownership of your client portfolio.
- You will start handling increasingly complex customer requests.
- You will contribute to creating and updating customer-facing help materials to increase client self‑service.
- You will share your accounting knowledge and field experience with your colleagues.
- You will represent the customer’s voice and usage, and provide constructive feedback to product teams.
- You will become a product expert and help your team work more efficiently by identifying areas for improvement.
- You will take ownership of and lead projects that matter to you and help you grow.
Requirements
- Several years of experience at a neobank, online bank, or traditional bank.
- Excellent understanding of the banking system.
- Previous experience in B2B support required.
- Comfortable with daily phone calls with customers.
- Direct work with company leadership is a plus (e.g., internal advisory role).
- Available for flexible/rotating hours to meet customer needs.
- Interest in technology is a plus, including familiarity with current fintech products on the market.
Benefits
- One of the best health insurance plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation
- Opportunity to improve your English with Busuu
- Monthly allowance for all Pennylaners to support working from home or in coworking spaces
- Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris
- Equity package (BSPCE)
- Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib
- Company Mac
- We practice many sports together and regularly come together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company offsite, creating strong team cohesion.