Technical Support Specialist I, FME Form/Flow

Role Overview

• Provide one-to-one technical support for customers through email, and Safe’s Community Q&A forum.
• Conduct software demonstrations and build proof of concepts for new and existing customers.
• Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge, and contribute to Safe’s Community by generating step-by-step tutorials and informational articles.
• Collaborate with other teams and share your expertise in initiatives such as testing new product features and assisting with marketing campaigns to promote them.
• Investigate and explore different configurations and technologies to assist customers, colleagues, and developers.
• Keep up to date with product developments by attending Feature Demos and testing the latest versions of our software.
• Identify issues within FME and advocate for new and improved functionality that will help our customers.

Requirements

• 1-2 years of experience in a customer service role, technical support or consultancy.
• Knowledge of common data challenges, such as schema management, validation, and filtering.
• Experience with ETL processes, and/or developing data/application integrations.
• Working knowledge of Windows operating systems.
• Effective communication skills to articulate technical information in accessible language.
• Empathetic and customer-centric.
• Works well independently and in a team with minimal supervision.
• Self-motivated and eager to learn new technologies (FME Platform).
• Able to think critically and propose solutions to complex problems.
• Able to collaborate effectively and exchange meaningful feedback.
• Exposure to AI tools and an interest in using them to support troubleshooting, documentation, or workflows.
• Previous experience using FME Form and/or FME Flow (Nice to Have).
• Working knowledge of Linux operating systems (Nice to Have).
• Experience with system administration, networking, and configuration for enterprise software products (Nice to Have).
• Experience in technical writing (Nice to Have).
• Experience with databases (e.g. PostgreSQL, SQL Server), a range of data formats (e.g. GIS, JSON) and/or stream processes (e.g. Kafka, JMS, RabbitMQ) (Nice to Have).
• Experience with Infrastructure As Code (IAC), Containerized environments (Docker, Kubernetes), and Cloud Deployments (AWS, Azure, GCP) (Nice to Have).
• Experience using APIs (Nice to Have).

Tech Stack

• AWS
• Azure
• Cloud
• Docker
• ETL
• Google Cloud Platform
• Kafka
• Kubernetes
• Linux
• Postgres
• RabbitMQ
• SQL

Benefits

• Meaningful Work: Make a profound impact across our business, workplace and data integration product.
• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
• Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
• An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!