About this role
Role Overview
- As a Financial Services Support Specialist, you position yourself as a domain and platform expert.
- You are the primary point of contact for our customer base that has chosen Pennylane as the central software for their accounting and financial management.
- You enable clients and their accountants to leverage the full power of Pennylane to support their growth.
- You act as the central liaison between our client executives, their in-house accountants, and the Support team.
- You interact with users daily and seek to understand the issues they encounter.
- After investigation, your goal is to provide an answer or solution to your contact, or to escalate the issue to the technical teams.
Requirements
- Several years of experience at a neobank, online bank or traditional bank.
- Excellent understanding of banking systems.
- Previous B2B support experience required.
- Comfortable with daily phone exchanges with clients.
- Direct work with company executives is a plus (internal advisory, for example).
- Available for rotating hours and adaptable to clients’ needs.
- An interest in technology is a plus, including knowledge of current FinTech products on the market.
Benefits
- One of the best health plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile Card)
- Between 6 and 12 additional RTT days on top of 5 weeks of paid leave
- The opportunity to improve your English with Busuu
- A monthly allowance for all Pennylaners to support working from home or in coworking spaces
- Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris
- A grant of BSPCE (stock options)
- Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib
- A Mac
- We play many sports together and prioritize coming together regularly for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company retreat, which fosters strong team cohesion for everyone.