Assist customers, addressing questions about Positivo Tecnologia's products and services
Log, analyze, and route requests through the internal system
Identify issues and pursue fast, effective solutions for the customer
Follow departmental procedures and guidelines, ensuring quality service
Comply with company policies, rules, and processes
Operate in accordance with safety and risk-prevention practices.

Health and dental insurance plans
Zenklub: health and wellness platform, including psychological counseling
Casa da Saúde: medical and dental consultations, as well as clinical tests
Gympass
On-site cafeteria
Pharmacy discounts
Emergency Medical Services: health plan partnership for in-home or telephone care
Semi-flexible working hours
Hybrid work (on-site and remote)
Childcare assistance and maternity kit
Discounts at Universidade Positivo (UP) for employees and dependents
Saber Mais: professional development portal
Discounts at Colégio Positivo for employees' children
PPR (performance-based bonus)
Good Card: benefit card accepted at over 130,000 establishments
Life insurance
Payroll-deductible loan
Private pension plan
Transportation allowance or parking
Parceiro Positivo: website offering discounts on our products

Technical Support Agent – Call Center

Key skills