100% existing patient support – 0% cold calling
Looking for a meaningful job but not interested in sales? With us you’re not a “number” in an anonymous call centre but the first point of contact for our patients. You help people overcome technical hurdles and ensure their care runs smoothly.
Your focus is entirely on service – we do not do acquisition!
Patient support & problem-solving: Your support: You look after our existing patients by phone or in writing on technical questions. Your tickets: You handle technical support tickets and provide appropriate solutions. We will show you how our devices work — no prior experience required!
Your service mindset: You ensure a positive experience for patients on the phone, strengthening their trust in and loyalty to our service.
Your data tasks: You create orders, follow up on requests, and maintain complaints and master data.
Your input: You contribute to projects and bring in your ideas — your expertise and voice count!

Your experience: You come from customer support, customer service, inside sales, technical support, or a medical background. Career changers are also welcome!
Your IT skills: You have good knowledge of common office tools such as Google Workspace (or MS Office). Advantageous: knowledge of SAP. If you don’t have it, we’ll teach you.
Your personality: You have a strong service orientation, stay calm in stressful situations, and enjoy working in a structured way.

Easy onboarding: We place great value on a positive working atmosphere. Helpful and friendly colleagues welcome you and look forward to regular exchanges in meetings.
Tailored development: With our broad range of training opportunities you can expand your knowledge individually and as needed — ideal for growing into new challenges.
Your commitment pays off: We reward your dedication with fair compensation — including a company pension scheme.
30 days of vacation per year to help maintain a healthy work-life balance.
Additional perks: We offer job bike leasing (JobRad), free parking, complimentary beverages and further benefits such as a subsidised Urban Sports Club membership.
For you and your relatives (parents, children and partner): Via myFürstenberg you receive a (digital) offering to strengthen mental health and personal development — for example in the areas of career & workplace, personal development, medical advice, as well as family and partnership.

Call Center Agent – Patient Services

Key skills