Provide advanced technical support for laboratory and office IT environments.
Install, configure, and troubleshoot hardware, software, and connectivity issues across laboratory systems.
Support infrastructure components including USB, serial connections, Ethernet TCP/IP, internet connectivity, and related devices.
Maintain reliable operation of wired and wireless network environments across laboratory and office locations.
Support laboratory devices and associated infrastructure in small, medium, and large laboratory environments.
Troubleshoot connectivity issues affecting laboratory instruments and peripheral systems.
Provide basic support for Laboratory Information System integrations from the connectivity and infrastructure side.
Support desktop environments, virtual desktop infrastructure (VDI), and related user access solutions.
Assist with issue resolution for lab based IT systems to minimize operational disruption.
Work collaboratively with onsite and offshore technical support teams.
Contribute to documentation, root cause analysis, and improvement initiatives to strengthen system reliability.

Experience in desktop support, technical infrastructure support, or laboratory IT support
Strong knowledge of networking fundamentals including TCP/IP, wired, and wireless connectivity
Experience troubleshooting hardware and peripheral connectivity issues
Familiarity with VDI environments and desktop support processes
Strong problem solving and communication skills
Experience in laboratory or healthcare IT environments
Familiarity with LIS connectivity and laboratory instrumentation support
Understanding of hybrid support models across local and remote teams
Strong troubleshooting capability
High responsiveness in operational support
Ability to work across technical and non technical teams
Structured documentation skills
Service oriented mindset

Lab IT Technical Support Specialist

Key skills