Key skills
JiraCommunication
About this role
Role Overview
- Contact with customers and implementation of the customer service philosophy
- Handle inquiries at the service desk
- Record, process, maintain and prioritize inquiries
- Monitor service level agreements
- Act as an interface between the development department and customers
Requirements
- Initial experience in the IT industry or IT affinity
- High level of customer orientation
- Professional demeanor
- Strong communication skills
- Empathy and commitment
- Familiarity with JIRA and JIRA Service Desk
- Very good command of German
- Ability to communicate in English
- Open-minded and team-oriented
- Eagerness to learn and continuously develop
- Independent and process-oriented working style
Benefits
- Team spirit instead of hierarchy
- Varied project routine and new challenges
- Open corporate culture
- Training opportunities to keep you up to date and future-ready
- Appreciation for employees