Customer Service Agent

Role Overview

• Ensuring customer orders across all communication channels are processed quickly and efficiently to ensure a smooth order flow to the warehouse.
• Providing detailed product and service information to our customers.
• Ensuring that problems are resolved, and enquiries are dealt with fully.
• Achieving, maintaining and improving KPI’s, both departmental and personal.
• Maintaining customer records by updating account information.
• Building positive relationships with customers and our sales teams.
• Processing and supporting our Managed Account Customers via a variety of software packages, web processing and EDI ordering where necessary.

Requirements

• A mind-set that always puts the customer first.
• Excellent written and verbal communication skills.
• The ability to manage multiple priorities and deadlines.
• Strong MS Office skills.
• Commercial acumen.
• A mind-set for continuous improvement.
• Used to a busy and vibrant environment.
• A proven track record of hitting targets.
• Used to working as part of a team.