Key skills
Communication
About this role
Role Overview
- Handle inbound and outbound calls with excellent customer service
- Manage and respond to emails promptly and professionally
- Draft letters of representation and other correspondence
- Collect detailed client information for case management
- Organize and maintain files in Dropbox
Requirements
- Excellent English communication skills (C1 level)
- 1–2 years of customer service experience
- Empathy and patience when dealing with clients